Refunds and Cancellation

Empliora is a software subscription, billed annually in advance as standard. Where a monthly option is offered it is at our discretion and may be priced differently. Your subscription renews automatically for a further term unless you cancel before the renewal date. We give reasonable notice before any change to your renewal price takes effect.

You can cancel at any time from your account, under Billing & plan. Cancellation stops the next automatic renewal, and your access continues until the end of the term you have already paid for. After that, your right to use the service ends. We do not charge a cancellation fee.

You can export your data around the time your subscription ends, and we will then delete it unless we are required to keep it by law. See our Privacy Policy.

Except where the law requires otherwise, subscription fees are non-refundable, including for time left on a term you have already paid for. If you cancel partway through a paid term, you keep access until the end of that term rather than receiving a refund for the unused part.

Any refund we agree to outside these rules is at our discretion and does not change this policy for the future.

If you are a consumer (rather than a business) and UK consumer law applies to your purchase, you may have a 14-day right to cancel from the day you subscribe. Because Empliora is a digital service you can use straight away, if you ask us to start the service within that period you agree that you lose the right to cancel once the service has begun, to the extent the law allows. Most Empliora customers subscribe as a business, where this cooling-off right does not apply.

Nothing on this page removes any right you have that cannot be excluded by law.

Subscriptions are paid through our website; we do not take payment through the App Store or Google Play. Invoices and receipts are available inside the platform. If a payment is not made when due, we may suspend or limit access until the amount owing is paid.

Manage cancellation yourself from Billing & plan in your account. For anything else, or to ask about a refund, contact us at support@empliora.co.uk and we will help. This policy forms part of our Terms and Conditions.